FAQS

Question: How will using your service save me money?
Answer: There are several ways that outsourcing saves money:
 
  1. First your cost for our service is well below what you would pay a staff person to spend the same amount of time on your billing
  2. Second, the claims get reviewed for correct coding and information, this allows the claim to get paid correctly and quickly
  3. Third, there is no disturbance in your cash flow with staff turn over.
   
Question: How do we get the information to you for billing?
Answer: We work with the software and procedures that you have in your office to make the transfer of information as simple as possible on you.
   
Question: How long does it take to get set up and start seeing payments on the claims you have billed?
Answer: Usually it takes about 7-10 working days to get everything set up, and we anticipate you receiving payments in 21-30 days on the first claims.
   
Question: How do we handle questions from our patients with regard to their accounts?
Answer: We are able to take the calls from your patients, or you may forward the patient’s question to our attention and we will contact them.
   
Question: Will the insurance and patient payments still come to us?
Answer:

YES, all monies will still be sent directly to the provider.
   
Question: How often can I expect my billings to go out to the insurance? Patient?
Answer: Claims are sent weekly, statements are either sent monthly, or as insurance payments are received we balance bill patients.